Returns + Exchanges

► R E T U R N S

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Additional non-returnable items:

* Earrings (for hygienic reasons)

* Items on special/discounted sale

* Items past (their) return dates

* Items lost while in your care

* Items damaged or altered while in your care

 

To complete your return, we require a receipt or proof of purchase.

 

Before you return a product, please make sure that:

* The product is one eligible for a refund

* The delivery date of the product is within the last 14 days that you received delivery of the item(s)   

* The product is in its original packaging

 

► R E F U N D S (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at goldspoon.jasmine@gmail.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

► E X C H A G E S (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at goldspoon.jasmine@gmail.com and send your item to: Design Fever, LLC, 5987 Peacock Ridge Rd, Unit 104, RANCHO PALOS VERDES CA 90275, United States.

 

Shipping

To return your product, you should mail your product to: Design Fever, LLC, 5987 Peacock Ridge Rd, Unit 104, RANCHO PALOS VERDES CA 90275, United States

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.